Offer Clients the option for Virtualization through your VoIP services

Yes isn’t that fantastic! Nowadays customers can have a virtual geographical location thanks to Direct DID service.

For example, if your customer is located in NY and he has business partners in the UK that call him very often, your customer can sign up for Direct DID service from you and receive from you a unique UK DID number. Your customer will give such UK DID number to his business partners and now when they call your customer, for them this call will be local but yet the call will be forwarded to your customer’s phone number in NY. Let’s say the same customer of yours have family in France, again he can also get a France DID number from you and forward it to his number in NY, when his family in France call him for them this call will be local but he will receive the call in his NY phone as the system will do the call forwarding to the number he is able to set up and change at any time via his web portal.

Direct DID opens for you a whole new market that will be happy to use this service from you. Your customer, by having so many different DID numbers from different place will allow him to be present at all times with his family, friends or business associates. This is also great to offer to Companies that would like to get to markets other than their domestic one, they can buy from you DID numbers from different Countries and all the incoming calls they receive to such numbers will be forwarded to their main company phone number located for example within the US.

If you wish to learn more about Direct DID solution please contact Andrea Lopez at andrea@ipsmarx.com .

This is a great value added module to start the 2012 with infinite possibilities to grow your business with great services like Direct DID.

The Cloud Based IP-PBX Solution You May Have Missed

If you currently offer services to SMB’s or if you’ve thought about becoming a VoIP Service you Provider for businesses, we want you to know what our clients already know about the IPsmarx Cloud-based IP-PBX Solution.

For Service Providers

The IPsmarx Multi-Tenant IP-PBX Platform empowers VoIP Providers to deliver robust VoIP services to their SMB and enterprise clients. With abundant features, automatic invoicing, and streamlined customer management, our IP-PBX Platform integrates billing, automatic credit card payment, call routing, and e-commerce in to one unified solution.

For PBX Installers

For service providers who currently offer hardware based PBX systems, such as Avaya, Adtran, Allworx, Samsung, or Panasonic, IPsmarx offers a complete billing and routing system for easy customer management and reliable VoIP service delivery.

Some Advantages of the IPsmarx Multi-Tenant IP-PBX include..

• Cloud Based Service Delivery

 • Ease of Deployment

• Complete Redundancy

 • Integrated Marketing Tools

 • Enterprise & Call Center Features

• API for 3rd Party Applications

• Unified Communications Solution

• Smartphone Application (Breeze)

For more information or a complimentary demo contact us.

Leverage Social Media to Sell Your Prepaid Minutes

Social Media is becoming increasingly popular among consumers and businesses as a means of personalized, real-time communication. There is a growing number of companies engaging in trade through social media platforms such as, Linkedin, Facebook, and Twitter. Promoting and selling your minutes through social media is a cost-effective way of reaching a large scale market.

Now is the time to increase your customer base by jumping onto the social media bandwagon to sell your prepaid minutes!

Image Source: http://socialmedia-mauritius.com/what-we-do/smo-social-media-optimization/

Businesses are using various creative tactics such as, reward programs, to promote and sell their prepaid minutes. To read more about how other businesses are utilizing social media go to http://www.prepaid-press.com/wordpress/?page_id=4468

IPsmarx offers solutions equipped with marketing tools to help grow your business. To learn more about how you can increase the sale of your Wholesale minutes, contact us at sales@ipsmarx.com.

FREE Webinar: How to Start a Calling Card Business

This free webinar from IPsmarx Technology Inc. is a complete guide on the easy steps to take to start your very own calling card business.

Are you ready to take the steps and start your own business as a calling card provider? The calling card market is soaring and now is the time to dive in.

Contact Us
for your free no obligation quote and get started in little as 10 business days.

What is Cloud Based VoIP Service?

These days you hear the term “cloud based service” quite often but what does it actually mean and how does it impact a VoIP provider?

The Wikipedia definition of cloud based computing is as follows:

Cloud computing refers to the provision of computational resources on demand via a computer network, such as applications, databases, file services, email, etc. In the traditional model of computing, both data and software are fully contained on the user’s computer; in cloud computing, the user’s computer may contain almost no software or data (perhaps a minimal operating system and web browser only), serving as little more than a display terminal for processes occurring on a network of computers far away. A common shorthand for a provided cloud computing service (or even an aggregation of all existing cloud services) is “The Cloud”.

The most common analogy to explain cloud computing is that of public utilities such as electricity, gas, and water. Just as centralized and standardized utilities free individuals from the difficulties of generating electricity or pumping water, cloud computing frees users from certain hardware and software installation and maintenance tasks through the use of simpler hardware that accesses a vast network of computing resources (processors, hard drives, etc.). The sharing of resources reduces the cost to individuals.

So, what does this mean for you, the VoIP Service Provider? This mainly impacts business users of VoIP since they traditionally have had to install a physical PBX box or gateway in order to utilize business features of their phone service, like multiple extensions, call transfer, etc. When an IP-PBX is hosted “in the cloud,” these businesses no longer need PBX boxes, routers, or gateways in their facility. Instead, the PBX is hosted for them outside of their location by their VoIP Service Provider.

In this case, they will have web access to their provisioning and billing system to track their usage, manage extensions, etc. but they won’t have the cost and inconvenience of maintaining hardware at their location.

To find out more about how you can offer your own brand of cloud based VoIP to business users, view more information here: http://ipsmarx.com/cms/english/solutions/pbx.html.

IPsmarx Unveils New IP-PBX Enterprise Features

Our IP-PBX Solution has grown in order to offer a new array of features and tools for business telephony service providers around the world.  

The latest industry reports indicate the VoIP Market is rapidly shifting toward small & medium businesses. Business VoIP Service is growing rapidly because of its cost savings, efficiency and benefits. Frost & Sullivan reports Hosted Business IP Telephony is growing at over 28% annually. In fact, business VoIP services will make up almost one third of all VoIP service revenue by 2014, according to Infonetics Research.

The new Multitenant IP-PBX features a Receptionist Console, which allows the administrator to view call activity for a group of extensions. Using the console, users can view who is talking to who, transfer calls, send calls to voice mail, record calls, configure settings and call forwarding, view calls on hold and parked calls.

Our integrated fax solution supports fax to email and email to fax. Faxes can be sent in MS Word, PDF, or Excel to a fax number, directly from a PC.

With our new extension monitoring feature, employees can see who else is on the phone. For example, if a receptionist wants to transfer a call, they can easily see who is available to take the call. 

We also support call, screening, call recording, caller ID routing and many other features that would allow employees to work for more efficiently and take advantage of advanced VoIP technology features.

For more details on our new enterprise features please visit:

http://ipsmarx.com/cms/english/solutions/pbx.html

Stay tuned for next week blog with more information about our Call Center Features!

European Hosted IP Telephony Market Expected to Reach €4.9 billion in 2016

According to new analysis from Frost & Sullivan, European Hosted IP Telephony and Unified Communications Services Market, the hosted IP telephony market in Europe is expected to earn revenues of €4.9 billion in 2016. This is after the same market earned revenues of €0.9 billion in 2010.

“The hosted IP telephony and UC services market in Europe is witnessing rapid growth mainly due to the increasing awareness about hosted solutions and improved feature sets,” notes Frost & Sullivan Industry Analyst Dorota Oviedo. “The economic slowdown and limited capital availability for investments urged many enterprises to consider alternative communications delivery methods.”
According to VoIP-biz.news, “Once companies experience the actual functionality and service level offered, they become more comfortable with communications being delivered as a service. Services are becoming more mature, offering a complete PBX capability rather than the limited functionality of Centrex solutions previously witnessed in the market.”

The IPsmarx IP-PBX solution will enable European providers to offer Hosted IP-PBX services to this growing market. Contact us to find out more!

More about: Frost & Sullivan

VoIP Services Market to Reach US$ 74.5 Billion by 2015

According to a new report by Infonetics Research, the VoIP market increased 43% from 2008 to 2010 and was worth US$ 49.8 Billion last year. The report estimates that the market will grow to US$ 74.5 Billion by 2015.

Although Infonetics found that residential services accounted for 69% of total revenue, the business VoIP services are growing more rapidly.

Their report also documented a 143% revenue spike in SIP trunking, predicting that IP-PBX business and VoIP service revenue will more than double from 2010 to 2015!

The report also lists the top VoIP service providers, naming NTT of Japan as the world’s largest residential provider, with Comcast and France Telecom also topping the list.

Residential VoIP subscribers increased 19% in 2010, to 157 million subscribers worldwide and the number of seats for hosted UC services and IP Centrex grew 20%.
Read more: Report: $74.5B VoIP services market by 2015, 2010 was a breakout year for SIP trunking | FierceVoIP http://www.fiercevoip.com/story/report-745b-voip-services-market-2015-2010-was-breakout-year-sip-trunking/2011-03-31?utm_medium=nl&utm_source=internal#ixzz1IH3MAYIL

New Enterprise IP-PBX Features Now Available

In addition to our standard IP-PBX features, the following enterprise features are also available. These features were designed to enable VoIP Service Providers to meet the demands of larger enterprises.

Receptionist Console

Once the Administrator has assigned console rights to a user they can use this feature to view call activity for a group of extensions. Using the console, users can:

• View who is talking to who
• Transfer calls
• Send calls to voicemail
• Record calls
• Configure settings and call forwarding
• View calls on hold and parked calls

Fax Solution

Our integrated fax solution supports fax to email and email to fax. Faxes can be sent in MS Word, PDF, or Excel to a fax number, directly from a PC. You can also define fax numbers within the system.

Extension Monitoring

With this feature, employees can see who else is on the phone. For example, if a receptionist wants to transfer a call, they can easily see who is available to take the call.

Call Screening

This feature allows the IVR (Interactive Voice Response) to answer incoming calls and prompt the caller to announce their name. The recipient of the call can then decide to either accept or reject the call.

Call Recording

Using Call Recording, the Administrator can define which calls should be recorded based on extensions. Recorded calls will then be saved for others to hear based on permissions previously defined by the administrator. Duration of the call to be recorded can also be defined. For example, the first 2 minutes of each call can be recorded.

Outlook Integration

The IPsmarx IP-PBX solution is integrated with Outlook so end users can make calls directly from their Outlook address book.

Caller ID Routing

Based on the caller ID of specific callers, calls can be routed to a pre-defined extension. For example, sales reps can define the phone numbers of their priority clients so that when they call they never have to dial an extension. Instead, their clients will dial the main number for the company, and calls will be automatically directed to their sales rep.

IP-PBX Wins Product of the Year Award